Best Western Plus Carriage Inn
5525 Sepulveda Blvd, Sherman Oaks, CA 91411, Sherman Oaks, United States
4-star hotel
Guest rating: 4.1 / 5
Overview
Best Western Plus Carriage Inn is a 4-star hotel situated just off Interstate 405 in Sherman Oaks, California, offering a convenient if unassuming base for travelers exploring the greater Los Angeles area. The property positions itself as a relaxed, no-frills stay rather than a luxury destination, with a public rating of 4.1 from 2,671 reviews reflecting a generally positive but mixed guest experience. Its freeway-adjacent location makes it a practical stopover for those touring multiple LA attractions by car.
Rooms
Rooms are described as unassuming but functional, equipped with flat-screen TVs, minifridges, and tea and coffeemaking equipment. Suites are also available and add a separate living area for guests wanting more space. Wi-Fi is provided throughout the property.
Dining
The hotel features a 24-hour American restaurant on site, convenient for guests arriving or departing at odd hours, along with an informal cocktail bar for evening drinks. There is also a Denny's restaurant adjacent to the property, which some guests have used for room service or in-house dining. Note that guests have reported no complimentary breakfast is served, despite marketing imagery suggesting otherwise.
Amenities & Recreation
On-site recreational amenities include an outdoor pool, a hot tub, and a fitness center for guests wanting to stay active or unwind. A business center is also available on site. Parking is offered but is fee-based rather than complimentary.
Location
The hotel sits roughly 7.5 miles from the Getty Center and 8.5 miles from Universal Studios Hollywood, with discounted tickets to Universal Studios offered through the property. Other Los Angeles landmarks within driving distance include the Hollywood Sign, Griffith Observatory, Hollywood Walk of Fame, TCL Chinese Theatre, LACMA, and Santa Monica Pier and State Beach, making it a workable base for sightseeing across the region by car.
Best for
This hotel suits budget-conscious road-trippers and drivers who want a freeway-adjacent base near Interstate 405 for touring multiple spread-out Los Angeles attractions, including the Getty Center, Universal Studios, and Hollywood landmarks. It can also work for guests who value a 24-hour on-site restaurant and basic recreational amenities like a pool and fitness center over upscale extras. It is less suited to travelers prioritizing a quiet atmosphere or complimentary breakfast and parking.
Travel tips
Because the hotel sits off Interstate 405, a car is the most practical way to reach the major LA attractions, most of which are 7 to 18 miles away. Guests should budget for a parking fee (reported around $12/night) and confirm in advance that no complimentary breakfast is included, as only a coffee machine is available. Given reports of nighttime disturbances in the parking area, guests arriving late or parking valuables like motorcycles or bikes may want to inquire about security arrangements at check-in.
What guests say
Guest feedback is mixed. Positive comments frequently mention clean rooms, comfortable beds, and the convenience of the adjacent Denny's restaurant for on-site dining. Negative feedback centers on the lack of complimentary breakfast despite marketing imagery, a mandatory paid parking fee, tight parking availability, air conditioning issues such as leaking units, and a persistent odor of marijuana around the property. Some guests also raised significant concerns about nighttime safety and security in the parking lot, including disturbances from loitering individuals and at least one reported theft, alongside criticism of management's response to such incidents. Overall, value for the price charged was a recurring point of dissatisfaction for several reviewers.
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