Columbus Hilliard Hotel

2350 Westbelt Dr, Columbus, OH 43228, New California, United States

4-star hotel

Guest rating: 1.4 / 5

Overview

Columbus Hilliard Hotel is a 4-star property located at 2350 Westbelt Dr in the New California area of Columbus, Ohio. The property recently underwent a name change and change of ownership, a transition reflected in a currently low public rating of 1.4 from 20 reviews. Amenities are not documented for this listing, and recent guest accounts suggest the physical condition of the property has not consistently matched its 4-star classification.

Rooms

Specific room types and configurations are not documented. Recent guest feedback describes inconsistent room upkeep, including reports of musty odors, damp or saturated carpeting near air conditioning units, non-functioning refrigerators, and hot water outages, along with instances of rooms not being fully cleaned before check-in.

Location

The hotel sits close to Quarry Trails Metro Park, just 2.5km away, making it the nearest notable green space to the property. Downtown Columbus attractions are a further drive, including the Wexner Center for the Arts (about 9.5km), Columbus Park of Roses (about 9.4km), and North Market Downtown (about 10.5km). Major cultural sites such as COSI, the Ohio Statehouse, Columbus Museum of Art, and Franklin Park Conservatory are all roughly 10-15km away, while Columbus Zoo and Aquarium and Zoombezi Bay are the most distant listed points of interest at around 17km.

Guest Experience

Multiple recent reviews describe front-desk staff as courteous and apologetic when problems arose, which stands out as a consistently noted positive. However, these same reviews describe recurring maintenance and cleanliness issues, including plumbing and drainage problems, non-working amenities like refrigerators and phones, and on at least one occasion a reported same-day cancellation shortly before check-in.

Best for

This hotel may suit travelers seeking proximity to Quarry Trails Metro Park or a budget-oriented base within driving distance of downtown Columbus attractions like COSI, the Ohio Statehouse, and the Columbus Museum of Art. Given the recent ownership transition and documented guest complaints about room condition, it is best suited to travelers with flexible expectations rather than those seeking a polished, full-service 4-star experience.

Travel tips

Since downtown Columbus landmarks such as North Market Downtown, the Ohio Statehouse, and the Scioto Mile Fountain are roughly 10-12km away, a car is advisable for reaching them efficiently. Quarry Trails Metro Park is the closest attraction at about 2.5km and can serve as a quick outdoor stop. Given recent reviews noting room and maintenance issues, guests may want to inspect their room upon check-in and report any concerns to the front desk immediately.

What guests say

Recurring positive feedback centers on front-desk staff, who guests describe as kind, hardworking, and apologetic when issues arose. Negative themes are more frequent and consistent, including reports of unclean or poorly maintained rooms, musty odors, water damage from leaking air conditioning units, non-functioning refrigerators and phone lines, and hot water outages. Some reviewers also reported a same-day reservation cancellation shortly before check-in and described the overall property as run-down despite its rate and class. Several reviews reference the hotel's recent change of ownership and name as a contributing factor to inconsistent conditions during the transition.

Check availability · Booking links may earn us a commission at no extra cost to you. Affiliate disclosure