Crowne Plaza Chicago SW - Burr Ridge by IHG
300 S Frontage Rd, Burr Ridge, IL 60527, Chicago Ridge, United States
3-star hotel
Guest rating: 4.5 / 5
Overview
Crowne Plaza Chicago SW - Burr Ridge is a 3-star hotel situated off Interstate 55 in Burr Ridge, Illinois, offering an unfussy, straightforward stay geared toward both leisure and business travelers. It holds a strong public rating of 4.5 from 2,057 reviews, reflecting generally positive guest experiences despite some inconsistencies noted in upkeep. The hotel's easy highway access makes it a convenient base for exploring the western Chicago suburbs.
Rooms
Standard rooms are described as straightforward, equipped with free Wi-Fi, flat-screen TVs, sitting areas, minifridges, and coffeemakers. Upgraded room categories add separate living areas and whirlpool tubs for travelers wanting extra space or a bit of indulgence. Some guest feedback points to dated furnishings and maintenance issues in certain rooms, so travelers seeking a fully modernized room may want to confirm recent renovations at booking.
Dining & Amenities
On site, guests have access to a casual bar/restaurant, an indoor pool, and a fitness center, along with a business center. Room service offers an unusually large selection of food and drink options, and the continental breakfast service has been highlighted by guests as attentive and efficient. Complimentary parking is provided for all guests.
Meetings & Events
The property includes meeting and event space that can accommodate up to 370 people, making it a viable option for conferences, weddings, or corporate gatherings in the southwest Chicago suburbs.
Location & Surroundings
The hotel sits about 7 miles from the Graue Mill & Museum, 9 miles from the Brookfield Zoo and Chicago Zoological Society grounds, and within reasonable driving distance of Waterfall Glen Forest Preserve, The Forge Adventure Park & Ziplines, and the Lizzadro Museum of Lapidary Art. Further afield, guests can reach The Morton Arboretum, Frank Lloyd Wright Home & Studio, Unity Temple, and Naper Settlement, all within roughly a 20-kilometer drive, making the hotel a practical base for exploring multiple western suburb attractions.
Best for
This hotel suits road-trip travelers and suburban business visitors who value easy interstate access, complimentary parking, and on-site meeting space for up to 370 attendees. It's also a reasonable fit for families or groups planning day trips to the Brookfield Zoo, Waterfall Glen Forest Preserve, or The Forge Adventure Park & Ziplines, all within a roughly 10-mile radius. Travelers who prioritize straightforward, budget-conscious accommodations over boutique polish will feel most at home here.
Travel tips
Because the hotel sits directly off Interstate 55, a car is the most practical way to reach nearby attractions like the Brookfield Zoo (about 9 miles) and Graue Mill & Museum (about 7 miles), as well as farther sites like The Morton Arboretum and Frank Lloyd Wright Home & Studio. Guests planning to swim should check current pool conditions in advance, as some reviews mention maintenance concerns. It's also worth confirming any room charges or cancellation terms directly with the front desk at check-in given occasional billing discrepancies reported by guests.
What guests say
Guest feedback frequently praises the dining experience, citing helpful and efficient continental breakfast staff along with a room service menu offering a wide variety of food and drink choices, including popular items like burgers. Several reviewers also describe the hotel overall as clean and reflective of its strong ratings. However, a recurring set of negative themes appears as well, including complaints about outdated or stained carpeting, maintenance issues such as broken door knobs and worn walls, pool area cleanliness and missing towels, billing and cancellation difficulties, and a serious incident involving a power outage during a storm paired with unresolved compensation promises. Some guests also noted lapses in staff communication and a room-key mix-up that raised security concerns.
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