DoubleTree by Hilton Hotel New York City - Chelsea
128 W 29th St, New York, NY 10001, New York, United States
4-star hotel
Guest rating: 3.7 / 5
DoubleTree by Hilton Hotel New York City - Chelsea is a modern 4-star property set in Chelsea, a lively Midtown Manhattan neighborhood known for its arts scene. The hotel sits three blocks from both Madison Square Garden and Penn Station, and it's roughly a 10-minute walk to the Empire State Building, making it a convenient home base for sightseeing and events. Guest rooms are warmly decorated with custom-designed beds, flat-screen TVs with premium cable, free Wi-Fi, and in-room coffeemakers, and select rooms feature private balconies overlooking the Empire State Building. Suites expand on the standard layout with a separate living area, suiting travelers who want extra space to spread out. On-site dining is handled by a grill restaurant serving all-day traditional American fare with an open-air dining option. Additional facilities include a 24-hour exercise room and a business center for guests needing to stay productive. The hotel's location also puts Times Square, Bryant Park, The High Line, Grand Central Terminal, and Rockefeller Center all within a roughly 20-minute walk or short ride.
Best for
This hotel suits sightseers and event-goers who want to walk to major Manhattan landmarks, given its 508-meter proximity to the Empire State Building and its position three blocks from Madison Square Garden and Penn Station. It also works well for travelers who value attentive, personable service, a recurring strength noted by guests, over larger room dimensions or resort-style amenities. Business travelers passing through for meetings near Penn Station or Midtown will appreciate the on-site business center and 24-hour gym.
Travel tips
Penn Station, just three blocks away, offers easy access to NJ Transit, Amtrak, LIRR, and multiple subway lines, making it simple to reach other boroughs or nearby cities without a taxi. Plan on a roughly 10-minute walk to the Empire State Building and about 15-20 minutes on foot to Times Square, Bryant Park, or The High Line if you prefer to explore Midtown at street level. If visiting for a concert or event, the hotel's three-block distance to Madison Square Garden makes it a practical choice for avoiding rush-hour traffic.
What guests say
Guests consistently praise the hotel's staff, describing front desk and lobby employees as warm, friendly, and helpful during check-in and throughout the stay, with some travelers singling out individual team members for exceptional attentiveness toward families. The Midtown location near Madison Square Garden is repeatedly cited as a major advantage for convenience. Opinions on room size are mixed, with some guests calling accommodations small though clean, while others describe the rooms as spacious. Recurring complaints include unreliable Wi-Fi and, notably, the absence of the brand's signature welcome cookie at check-in, a detail several reviewers specifically flagged as a missed touch.
Check availability · Booking links may earn us a commission at no extra cost to you. Affiliate disclosure