Holiday Inn Express & Suites Merrillville by IHG
8460 Mississippi St, Merrillville, IN 46410, New Chicago, United States
3-star hotel
Guest rating: 4.0 / 5
Overview
Holiday Inn Express & Suites Merrillville by IHG is a 3-star, relaxed hotel set in a grassy commercial area just off I-65 in Merrillville (New Chicago), Indiana. It holds a public rating of 4/5 based on 518 reviews. The property is positioned for convenient highway access to shopping and regional attractions.
Location & Nearby Highlights
The hotel is about 1 mile from Southlake Mall and is near a cluster of family attractions, including Urban Air Trampoline and Adventure Park (about 1.9 km away). Seasonal and outdoor options include Deep River Waterpark (about 7.4 km) and Deep River County Park (about 8.0 km), with access to West Beach at Indiana Dunes National Park farther out (about 18.6 km). Other nearby points of interest include Hard Rock Casino Northern Indiana (about 13.6 km) and The Shrine of Christ's Passion (about 13.5 km).
Rooms & Suites
Rooms are described as straightforward, with Wi‑Fi, flat-screen TVs, sitting areas, minifridges, in-room safes, and tea/coffee-making facilities. Suites add extra living space and include sofabeds, which can be useful for longer stays or groups. Guest feedback indicates room condition can vary by assigned room, including occasional maintenance and cleanliness concerns.
Amenities & Recreation
On-site amenities include a heated indoor pool and a fitness center. Parking is available. While amenities are not otherwise documented, guest comments specifically mention fitness-center comfort issues (such as lack of air) and occasional equipment/water-availability limitations.
Breakfast & Service
A breakfast buffet is offered, aligning with the Holiday Inn Express format and frequently serving as a key part of the stay. Some guests highlight easy check-in and positive interactions with management and staff. Other reviews note inconsistent breakfast execution and service responsiveness, particularly when maintenance support is needed after hours.
Best for
This hotel is best suited to road-trippers and short-stay travelers who want quick access off I‑65, plus included breakfast, parking, and an indoor pool. It can also work well for families visiting nearby attractions like Urban Air (about 1.9 km) or Deep River Waterpark (about 7.4 km), especially if booking a suite with a sofabed. Travelers who prioritize consistently updated rooms and robust on-call maintenance may want to confirm current conditions before arrival.
Travel tips
If you’re arriving without a car, note the Holiday Inn bus stop is very close to the property (about 46 m), which may help with local connections. For peak-season outings, plan ahead for Deep River Waterpark (seasonal; about 7.4 km) and Indiana Dunes/West Beach (about 18.6 km), as these can be day-trip destinations. If room temperature or maintenance response is a priority, consider checking in earlier and testing key room features (thermostat, windows) while staff support is most available.
What guests say
Guests often mention an easy check-in experience, comfortable beds, and generally quiet rooms when stays go smoothly. Breakfast is a frequent talking point, with some enjoying items offered while others report inconsistent quality or equipment issues. The most serious negative themes center on cleanliness in some rooms (including bathrooms and linens) and signs of wear or maintenance problems (temperature control, window condition). Service feedback is mixed: some travelers praise management and staff, while others report unhelpful front-desk interactions and limited after-hours maintenance support.
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