Holiday Inn & Suites Phoenix Airport by IHG
3220 S 48th St, Phoenix, AZ 85040, Phoenix, United States
3-star hotel
Guest rating: 4.0 / 5
Overview
Holiday Inn & Suites Phoenix Airport by IHG is a 3-star hotel just off I-10 in Phoenix, Arizona, positioned about 2.8 miles from Phoenix Sky Harbor International Airport and 2.7 miles from Arizona State University's Tempe campus. It holds a strong 4-out-of-5 rating from 1,285 reviews, reflecting a solid reputation among airport-area business and leisure travelers. The property presents itself as a classic, no-frills full-service hotel rather than a boutique or luxury stay.
Rooms & Suites
Standard rooms are described as modest but functional, equipped with free Wi-Fi, flat-screen TVs, minifridges, microwaves, coffeemakers, and work desks with ergonomic chairs suited to remote work. Suites step up the offering with a separate living area featuring a pull-out sofa, useful for families or travelers needing extra space. Some guests have noted the rooms run larger than expected, though a few have mentioned firmer mattresses.
Dining
On site, guests can eat at a French/American bistro that serves both breakfast and dinner, along with a wine bar for evening drinks. Guest feedback specifically praises the breakfast service staff, suggesting a consistent and friendly dining experience to start the day.
Amenities & Services
The hotel offers an outdoor pool, a 24-hour fitness center, guest laundry facilities, a business center, and three meeting rooms for small events or corporate gatherings. Complimentary parking and a local/airport shuttle are included, which reviewers call out as a convenient perk for those flying in or out of Sky Harbor.
Location & Nearby Attractions
The hotel sits within a few miles of several Phoenix cultural sites, including the S'edav Va'aki Museum (about 3.1 km away) and the ASU Art Museum (about 3.8 km away). Slightly farther out are the Desert Botanical Garden, Phoenix Zoo, Papago Park, and Tempe Town Lake, all within roughly 5 km, while the Phoenix Art Museum, Heard Museum, Camelback Mountain, and Arizona Science Center are within an 8-11 km radius for a day trip into the city.
Best for
This hotel suits airport-transit travelers and business visitors who value the complimentary airport shuttle, on-site business center, and three meeting rooms combined with proximity to Sky Harbor and ASU's Tempe campus. It also works for budget-conscious sightseers who want a base near Papago Park attractions like the Desert Botanical Garden, Phoenix Zoo, and S'edav Va'aki Museum without paying downtown prices.
Travel tips
Take advantage of the complimentary shuttle for trips to and from Phoenix Sky Harbor rather than arranging separate transportation, since the airport is under 3 miles away. A car is recommended for reaching farther attractions like Camelback Mountain, the Heard Museum, or downtown's Phoenix Art Museum and Chase Field, as these sit 8-11 km from the property. Double-check any parking or incidental charges at checkout, as some guests have reported billing discrepancies.
What guests say
Guests frequently praise the friendly, helpful front-desk and breakfast staff, and several reviews highlight spacious rooms and a convenient complimentary airport shuttle. However, a recurring negative theme involves billing issues, including disputed parking charges and unauthorized credit card charges appearing weeks after checkout, with some guests describing unhelpful or unprofessional management responses when trying to resolve these problems. A few reviewers also mentioned firmer mattresses causing discomfort. Overall sentiment remains positive on service and amenities, tempered by concerns about billing transparency and management follow-through.
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