Level Chicago - River North

369 W Grand Ave, Chicago, IL 60654, South Chicago, United States

4-star hotel

Guest rating: 3.9 / 5

Overview

Level Chicago - River North is a 4-star apartment-style hotel located at 369 W Grand Ave in Chicago's River North area. The property is positioned within walking distance of several of the city's major landmarks and cultural attractions, making it a base for visitors focused on downtown sightseeing. Guest feedback places it at 3.9 out of 5 across 167 reviews, reflecting a generally well-regarded stay experience with some notable service complaints.

Rooms & Amenities

Guests consistently describe the rooms as clean, well-equipped, and offering notably good views, consistent with an all-suite or extended-stay style property. An on-site pool area is a highlighted feature that multiple guests reported using daily during their stay. In-room entertainment is provided via an Xfinity TV system, though at least one review noted extended outages of this service during a stay.

Dining

The hotel itself does not have documented on-site dining venues, but its River North location puts guests near a range of restaurant and delivery options, including a nearby pizzeria that guests have used for delivery. The surrounding neighborhood offers easy access to Chicago's broader dining scene on foot.

Location & Surroundings

The hotel sits within about 1 to 1.8 kilometers of major attractions including Willis Tower, Skydeck Chicago, The Chicago Theatre, the Chicago Riverwalk, the Chicago Cultural Center, Millennium Park, Cloud Gate, the Museum of Contemporary Art Chicago, and the Art Institute of Chicago. Slightly further out, within 2.3 to 3.8 kilometers, are Navy Pier, the Field Museum, Shedd Aquarium, the Chicago History Museum, Lincoln Park Zoo, and the Adler Planetarium. This central positioning makes the hotel a walkable or short-rideshare-away base for exploring downtown Chicago's landmarks, museums, and riverfront.

Best for

This hotel suits leisure travelers and sightseers who want a central River North base within walking distance of Millennium Park, Cloud Gate, Willis Tower, and the Chicago Riverwalk. The on-site pool and apartment-style clean, well-equipped rooms also make it appealing to travelers wanting a comfortable extended stay in downtown Chicago.

Travel tips

Given the hotel's central River North location, many major attractions such as the Chicago Theatre, Chicago Cultural Center, and Riverwalk are within an easy walk, while Navy Pier, the Field Museum, and Shedd Aquarium are best reached by a short rideshare or public transit ride. Guests should confirm details on incidental charges and security deposit policies directly with the hotel before booking, as this has been a recurring point of guest feedback. Ordering delivery from nearby local restaurants is a convenient option if guests prefer not to dine out.

What guests say

Guests frequently praise the hotel's location, calling out its proximity to River North attractions and dining as well as the overall space and amenities, including a well-used on-site pool. Room quality is repeatedly described as clean and well-equipped with strong views. On the negative side, a recurring theme is dissatisfaction with customer service and management, including reports of unresolved maintenance issues like a non-functioning TV system during a multi-night stay, delayed refunds of security deposits, and a perception of being charged extra fees for minor items. Overall sentiment reflects a divide between a strong physical product and inconsistent service follow-through.

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