Quality Inn & Suites Columbus West - Hilliard
2340 Westbelt Dr, Columbus, OH 43228, New California, United States
2-star hotel
Guest rating: 3.8 / 5
Overview
Quality Inn & Suites Columbus West - Hilliard is a 2-star budget-friendly hotel located at 2340 Westbelt Dr in the New California area of Columbus, Ohio, near I-270. It holds a 3.8 rating from 430 reviews, reflecting a mixed but generally acceptable experience for travelers seeking an affordable, no-frills base in the western Columbus suburbs.
Rooms
All rooms come with en suite bathrooms, free WiFi, coffeemakers, and flat-screen TVs. Some upgraded rooms and suites add whirlpool tubs and desks for guests wanting extra comfort or workspace. Guest feedback has been inconsistent regarding room condition, with some travelers reporting clean, comfortable stays and others describing worn furniture and maintenance issues.
Dining
A complimentary continental breakfast is included with every stay, and free coffee is available in the lobby throughout the day. There is no full-service on-site restaurant, so guests looking for other dining options will need to travel to nearby areas.
Amenities & Services
The hotel offers a business center, meeting facilities, and guest laundry, making it functional for both short work trips and family travel. Free parking is available, notably including accommodations for buses, trucks, and RVs, which is uncommon among nearby lodging options.
Location
The hotel sits about 2.7 miles from the Westpointe Plaza Shopping Center and roughly 16 miles from Port Columbus International Airport. It is also close to Quarry Trails Metro Park (about 1.6 miles away), while major Columbus attractions like COSI, the Columbus Museum of Art, the Ohio Statehouse, North Market Downtown, and the Wexner Center for the Arts are all roughly 6 to 11 miles away, making the hotel a reasonable base for exploring downtown Columbus.
Best for
This hotel suits budget-conscious travelers, road-trippers, and those needing easy highway access via I-270, thanks to its free parking for large vehicles like buses, trucks, and RVs. It's also a practical option for visitors attending meetings or needing a business center, as well as families making short overnight stops near Quarry Trails Metro Park or driving into downtown Columbus for attractions like COSI and the Columbus Zoo.
Travel tips
Since the hotel is roughly 10-17 km from most major downtown Columbus attractions, a car is recommended to get the most out of a stay here, and its I-270 location makes for straightforward highway access. Quarry Trails Metro Park is the closest attraction at under 3 km away and worth a visit for outdoor time without much driving. Budget extra time if visiting COSI, the Columbus Zoo and Aquarium, or Zoombezi Bay, as these are 10-17 km away and best reached by car rather than on foot.
What guests say
Guest feedback is mixed, with recurring praise for friendly staff, clean rooms, and a convenient location, along with a well-received complimentary breakfast. However, a significant number of negative reviews describe serious issues including musty odors possibly linked to water damage, worn or broken furniture, stained bedding, pest sightings, and general property upkeep concerns. Some guests also noted unhelpful or unresponsive front desk service during the daytime. Overall sentiment ranges from satisfactory short stays to strongly negative experiences citing cleanliness and maintenance shortfalls.
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